Privacy Policy
Effective Date: February 27, 2025
Introduction
At Edit Technology Solutions ("ETS," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and SMS messaging. By using our services, you agree to the terms outlined below.
Information We Collect
We collect the following types of personal information:
- Contact Information: Name, phone number, email address, and other details you provide when contacting us or using our services.
- Service Usage Data: Information related to your interactions with our website, helpdesk, and IT support services, including logs, device information, and system analytics.
- SMS Messaging Data: If you opt into our SMS notifications, we collect your mobile number, consent details, and message interaction data (such as delivery status and responses).
- Billing Information: If applicable, payment details and billing addresses when engaging with our services.
How We Use Your Information
Your information is used for the following purposes:
- Service Delivery: To provide IT support, field services, and manage service requests.
- Customer Support: To communicate with you regarding inquiries, technical issues, and service updates.
- Notifications & Alerts: To send service-related updates, including SMS alerts (if you opt-in).
- Security & Compliance: To protect our systems, prevent fraud, and comply with legal and regulatory requirements.
- Marketing (with Consent): To send promotional offers and updates about our services (you may opt out anytime).
SMS Messaging Terms
If you opt into our SMS service, you agree to receive messages related to:
- Appointment confirmations and service updates
- System alerts and emergency notifications
- Special offers and promotions (only with explicit consent)
Message Frequency:
Varies based on service needs. Standard message and data rates may apply.
Opt-Out:
You can opt out of SMS notifications at any time by replying
“STOP” to any message. To get help, reply
“HELP” or contact us at
info@ets-inc.net.
Data Sharing & Disclosure
We do not sell or rent your personal information. However, we may share data in the following cases:
- Service Providers: We may share data with trusted third parties (e.g., IT infrastructure providers, SMS gateway services) who assist in service delivery.
- Legal Requirements: If required by law, regulatory authorities, or to protect our rights and security.
- Business Transactions: If ETS undergoes a merger, acquisition, or sale, your data may be transferred under the same privacy protections.
Security of Your Information
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.
Your Privacy Choices & Rights
You have the right to:
- Access, correct, or delete your personal data upon request.
- Opt out of marketing emails and SMS messages at any time.
- Request information on how your data is being used.
To exercise these rights, contact us at
info@ets-inc.net or call 866-282-2810.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and significant updates may be communicated via email or SMS.
Contact Us
For any questions regarding this Privacy Policy, please contact us at:
Edit Technology Solutions
